Dollnight

Return & Refund Policy

DollNight.com refunds are divided into the following situations

  • 1.Satisfaction Guarantee
  • In order to let you have the best shopping experience and buy high-quality dolls, we will strictly control the manufacture and transportation of dolls, and check them carefully before shipping. We will use the best way to protect the doll from damage during shipping. Please check carefully when you receive the sex doll. If you find any quality problems caused by non-human factors such as damage, please do not use it. Please take a good photo and contact us via dollnightservice@gmail.com within 7 days. It is confirmed that the product has quality problems. We will return or replace another doll.

    Our customer service representatives will work with you to find the best solution for your situation by replacing the original item or providing a refund. It will charge a 50% restocking fee. we can’t refund it if you have used the doll.

  • 2.Damages & Warranty
  • We do not offer refunds for any other reason other than a product damaged on arrival. However, in the event, you receive a defective product, please feel free to contact us within 24 hours. It is important to include as much detail as possible including any images and videos, in which case email us at dollnightservice@gmail.com . We can then work to resolve the issue. So you must inspect it from head to toe before using it on receipt of the doll. This is very important.

    If the item is damaged due to improper use, you are not eligible for any return or exchange. You must have common sense and take care of the item to avoid any damage to the product.

    We appreciate any feedback as well as it can help us work with our manufacturers to avoid a repeat of these issues in the future.

  • 3.Order Change Or Cancellation
  • Order processing starts within 12 hours of receipt of your order in general, so please make sure your order is correct before you hit the submit button. If we have begun processing your order, and you still wish to cancel your order, you will be charged a 20% cancellation fee for your canceled orders. If we have finished your doll and you insist on canceling your order, 50% will be charged. In another case, we not only finished your doll but also shipped it, then the order will not be canceled, please understand.

  • 4.Undeliverable Orders
  • Please take care in providing your shipping information. What you provide is exactly how your shipping label will be printed. Orders returned to us as undeliverable will result in a 50% processing fee and no shipping refund will be issued.


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